Refund policy

30-Day Hassle-Free Returns & Exchanges

At Kingdom of White, we want you to shop with complete confidence.

If something isn’t right, you can return or exchange your order within 30 days of delivery - absolutely free.

✔ Free doorstep pickup
✔ Valid on Prepaid & COD orders
✔ Easy size or style exchanges
✔ Refund processed within 5-7 working days after pickup

Our goal is simple: make your shopping experience seamless and worry-free 🤍

Return & Exchange Eligibility

To ensure a smooth return or exchange experience, please make sure:

• The product is unused, unwashed, and undamaged
• All original tags must remain attached
• The product is returned in its original packaging
• Products priced below ₹999 may not be eligible for certain coupon-based returns or redemptions

Items that do not meet these conditions may not be eligible for return or exchange.

Sale & Promotional Orders

Products purchased during sitewide sale periods are eligible for exchange only

Returns are not applicable on sale purchases unless the product received is defective or incorrect.

Products Not Eligible for Return or Exchange

Returns and exchanges are not applicable on:

• Accessories
• Home & Living products
• Mystery Shirt & Mystery Sneakers
• Orders placed through Cred campaigns

How to Start a Return or Exchange

Returning or exchanging your order takes just a few steps:

Step 1
Visit the Returns/Exchange page

Step 2
Enter your Order Number and Email ID / Mobile Number

Step 3
Select the item and choose Return or Exchange

Step 4
Schedule your free doorstep pickup

Pack the product securely with original packaging and tags before handover.

Refund Timeline

Prepaid Orders

Refunds are processed to your original payment method within 5–7 working days after pickup

COD Orders

Refunds are processed to your shared bank account within 5–7 working days after pickup

Refunds are issued based on the actual amount paid at checkout after discounts

Shipping and delivery charges are non-refundable.

Exchange Policy

Need another size or style?

You can request an easy exchange within 30 days of delivery

Exchanges are subject to product availability at the time of request.

Damaged / Incorrect Product Received

If you receive:

• A damaged item
• A product without tags
• A wrong product

Please inform us within 48 hours of delivery

This helps us resolve the issue quickly for you.

We recommend recording a quick unboxing video as a precaution.

Order Cancellation Policy

Orders can be cancelled within 24 hours of placing the order

If your order has already been processed or shipped, cancellation may not be possible. However, you can still request a return after delivery.

Need Help?

Our customer experience team is happy to assist you.

📞 022 4618 0645
📧 support@kingdomofwhite.com